How clean and safe are the moonwalks?
Our units are made with highest quality 18 ounce materials. All four sides of the unit have mesh netting for easy viewing and ventilation. We review all safety rules and guidelines upon our arrival. All units are cleaned and inspected by our staff before each rental. Our staff will inspect the area where the unit is to be set-up to insure safety for everyone.
Do you require a deposit?
No, we do not require a deposit. We believe that you are making your reservation in good faith, and will honor your commitment.
What if I need to cancel my reservation?
Yes, you may cancel your reservation. We only ask that you give us as much advance notice as possible, three days or more if possible. By the same token, we reserve the right to cancel an event that we feel is not safe for its participants or has the potential to cause damage to our equipment.
Do I need to clean the moonwalk when the party is over?
No. The unit will be inspected by our staff at the time of pick-up. Absolutely no "silly string," gum, candy, food or other sticky substances are allowed in the unit. All reasonable cleaning will be done by us. We understand accidents happen, but we ask that you refrain from eating, drinking, or allowing guests to take anything on the inflatable that may injure participants, stain or damage inflatable.
What is your policy if there is inclement weather?
Inflatables can not be used if there are winds of 15 mph or more, and can not be used in the rain. This is not safe for your children. If the weather looks like it will be unsafe prior to delivery, we will call you and discuss whether we should cancel the rental and reschedule your event. IF YOU DECIDE TO TRY TO PROCEED WITH THE EVENT AND WE DELIVER THE UNIT, WE EXPECT YOU TO HONOR YOUR COMMITMENT AND PAY FOR THE RENTAL EVEN IF YOU AT THAT TIME DECIDE NOT TO USE IT. If we set up the unit, and the weather later turns to rain, we will pick up the unit as necessary. However, in this event, no refund will be given.
Do you charge for set-up and/or delivery?
There is never a charge for delivery and set-up within our normal 10 mile radius.Outside this area, there is at least a $20 minimum surcharge.
How much space do I need?
A 16' x 16' area or two parking spaces. The area should be free of debris, rocks, and trees. If you have an in ground sprinkler system, please make sure the timer is not set to go on and inform us of its location during setup. We can set up on grass, pavement, or indoors. The only surface that we will not set up on is sand. Sand, when it gets into the moonwalk, will cause your children to get sore feet and knees from the abrasion and rubbing. The unit will also be much more difficult for us to clean.
Do I have to rent for the entire day or can I rent for shorter periods of time?
Our standard rates are for a 2-hour, 4-hour, or 8-hour rentals. We can, if the need arises, allow you to keep the unit overnight for an additional charge.
How strictly do you keep your schedule?
We pride ourselves on our punctuality. We will always deliver our units either on time or early. Sometimes when we have several units that need to be delivered or picked up simultaneously, we may call you and ask if you can keep the unit a little longer than originally scheduled. The bottom line is...you will always get more, not less, than what you pay for at Party Moonwalks.
How do I go about reserving an inflatable?
There are three ways for you to make your reservation.
A. Call us at 589-5352 / 759-2421 from 8:AM to 9:PM Monday-Saturday.
B. Send us an e-mail : dsmith2421@peoplepc.com
C. Go to the reservation section of this website and fill out and submit the form.
When do I pay?
If you will be paying with cash, then payment is expected at time of delivery. If you will be paying by credit card, we need all the pertinent information (name of card, type of card, card number, security code) at least three days prior to the event. Your card will be processed three days prior to your scheduled date and a receipt will be presented to you at the time of delivery.
Do you accept personal checks?
Sorry, but we do not accept personal checks. As small business owners, we cannot afford the inconvenience of and expense of returned checks. We do accept checks from businesses with whom we have established a working relationship (such as day care centers).
Do you offer a discount for renting multiple units?
Call us if you have a need for renting multiple units on a single day. We will work with you in any way we can on a case by case basis. We do offer free rentals as a part of our Weekday Special (Monday - Friday, regular business hours) for professional child care providers. 12 rentals within a three-month period earns two free rentals. 12 rentals in a six-month period earns one free rental. Although this special discount was designed for those in the business of child care (such as daycare centers), we will gladly extend these same terms to individuals.
